Frequent Asked Questions
Why should I hire Exclusive Events to produce and design my event?
Because we work a little differently, in a good way. We’re creators, we design and great listeners, We listen to your story, we soak up who you are and what you love. We make decisions based on a number of factors; your style, your budget, your narrative and your memories. We’re collaborators and visionaries. We source and work with amazing vendors who trust us to create unparalleled experiences. We love what we do, and ultimately that will always set us apart.
At what time should I hire Exclusive Events
As early on as possible. The earlier Exclusive Events is brought on board, the more effectively we can help guide you, ensure your financial decisions are efficient, and that your creative decisions are thoughtful, cohesive, and representative of you. Clients regularly give us the feedback that they wish they would have hired us sooner!
How much control do I have over my event once I hire Exclusive events?
Though we are happy to take the reins and make decisions on your behalf, you are always welcome and encouraged to collaborate on event details, and have ultimate decision making power over every element of your event.
Do you have a physical location?
Yes, our office is located at 129 Front Street, Hamilton Bermuda and we are here when your ready to start planning.
We also have our warehouse which is located at 12 Industrial Park road, Southampton. By appointment only
Can I collect my own rental items?
They can be collected from our warehouse in Southampton with a confirmed time from our sale associate.
How are payments handled?
All orders must be paid in full when picked up
Orders to be delivered must be paid in full before delivery unless previous arrangements have been made
What about delivery and pick-up?
Delivery rates are determined by delivery location and items delivered.
Additional charges apply to deliveries and pick-ups before or after our regular hours of operation and on Sundays/public holidays.
Additional charges apply if equipment must be carried any distance from the truck, if there are delays in accessing loading/unloading areas, and for carrying items up/down stairs or elevators.
Chairs and tables are delivered stacked and must be restacked for pick-up. Table and chair set-up/take-down service is available for a minimal fee.
How do I return items?
Dishes, flatware, glassware and serving items simply need to have excess food scraped off or liquids emptied. Please carefully repack them into the crates or tubs they came in. Please make sure that all silver items are dry before stacking.
All silverware items should be cleaned with warm soapy water after use. Do not stack without protection.
Linens need to be shaken free of food and crumbs and should be dry before being packed into bags for return. Wet linens mildew easily. Customers are responsible for replacement costs of linens damaged by mildew, grease/food stains, candle wax, burns, etc. Please return the hangers.
Out of courtesy, please return items by or before their due date to assure that the items will be clean and ready for the next customer.
What are my responsibilities?
Rental Items must be secured at all times and protected from the elements.
The customer is responsible for rental items from the time of rental to the time of return, including safe transport to and from our store.
When rental items are delivered, the customer assumes responsibility from the time of delivery until the equipment is picked up.
Customers are liable for repair or replacement cost of rental items that are damaged, lost, or stolen while it is out for rental.
Frequent Asked Questions
What if I don’t have a complete address or phone number?
You must have a complete address and phone number for the recipient so that we are able to successfully deliver the flowers to them.
What is the cut off time for same day delivery?
Orders placed by 1pm will have same day delivery and orders placed after 1pm will be delivered next day.
What if the person is not home or the flowers cannot be delivered, will I have to pay for the flowers?
We make every attempt to deliver the flowers on time and if the recipient is unavailable we try to schedule a redelivery. If that is not possible, we will call you regarding options for your special circumstance.
How far in advance should I order flowers?
For regular days, the morning of delivery is sufficient. For holidays several days or even a week before is the safest as we tend to have limited quantities on some of our specials and they are sold on a first come basis.
Will you always have the same flowers in your store that you show on your website?
If for some reason, a certain flower is unavailable, we do reserve the right to substitute with a similiar looking bloom of the same value as what you are looking for. Sometimes based on seasons, weather conditions etc, we are not always guaranteed to get what we are hoping for, but we do at exclusive Flowers strive daily to make your bouquet as beautiful as possible!
Can I get an email confirmation that my flowers were delivered?
Yes, just be sure to give your sales associate your e-mail address.
Can I get a photo of my flowers?
Absolutely, please let us know that you would like this at the time you place the order so that we may take the picture before it is wrapped for delivery.
Will you call to verify the recipient is home to receive the flowers?
Typically we will only call the recipient before the delivery if specifically requested by the sender. We advise letting the recipient be surprised with the delivery of their flowers.
Do you send flowers island-wide?
Yes, we service the whole island of Bermuda.
What are your hours?
Typically our shop is open Monday thru Saturday 9-5 Saturday 10-2
Holiday hours vary so always check our website for updates!