To Our Valued Clients:
Together we are facing a truly unprecedented situation. The global Coronavirus pandemic is affecting all of our families, our businesses, our communities, and our way of life. During this time, I wanted to reach out and update you on how we are approaching the situation at Exclusive Group of Companies.
First and foremost, our hearts go out to anyone who's been impacted by the virus, either directly or indirectly. Our thoughts are especially with those who are sick, to whom we extend our heartfelt wishes for a full recovery. And we are truly inspired by the selfless healthcare workers locally and around the world who are on the front lines working tirelessly to care for people in need.
Second, as a family and close knit company, we’re focused on the health and safety of our employees, families and communities.
Do to the nature of our business, select employees are working as and when needed and will continue to support our clients. We as a team have had to adjust in ways we would have never expected to see in our industry.
This down time has allowed us to think outside the box in order to create different experiences for our clients so we can continue, readjust and come up with innovative ways to manage our business.
We have implemented a few new initiatives that we are excited to share with you. We ask for your continued support as we launch, within our new online ecommerce website, the ability to:
• purchase future flower orders online; and
• browse and purchase from the many product options within our Home Store.
With respect to your events, we also ask that you continue to keep your event date or reschedule to a future date.
Third, even as we deal with this pandemic, our team remains laser-focused on our clients and their success. While our business and industry are in uncharted territory, we feel that Exclusive was built to handle moments like this; our relentless commitment to our clients and their success is stronger than ever. Our company was founded on core values -- commitment, customer success, integrity, innovation, unity and equality -- and our values are unwavering and continue to guide everything we do.
We have an amazing team that are here for you. This moment reminds us that we are all connected like never before. We are called upon to be our best selves, with patience, understanding and compassion. On behalf of all of us at Exclusive Group, we are committed to being your partner and persevering together in the days and years ahead.
As we move forward, we’ll be sure to keep you updated, and know that we always value your questions, ideas and feedback.
Please be safe
Exclusive Group of Companies